Track your order
Check order progress with your order ID and phone on the Track page.
Quick answer
Open Track, enter the order ID from your confirmation message and the same phone number you used when ordering. You will see statuses such as order placed, preparing, out for delivery, or delivered.
Key takeaways
- You need both order ID and phone. - No customer account login is required. - Status updates when we progress your order in our inbox. - Cancelled orders show clearly when applicable. - Contact us on WhatsApp if details do not match.
What you need
Use the order ID from your confirmation (email, SMS, or WhatsApp) and the phone digits you submitted with the order. Kenya mobile numbers are matched flexibly on the trailing digits.
Status timeline
Typical progress: Order placed → Preparing → Out for delivery → Delivered. Exact labels depend on how we update your order. If nothing moves for a long time, message us with your order ID.
Privacy
Random order IDs alone are not enough — the phone must match. Do not share your full tracking details publicly.